One Load, More Business

Customer service, beyond expectations can act as a magnet for more business. It’s a force that the Shasko team at independent Landstar agency PIT in Pittsburgh, Pennsylvania, has put into practice.

While independent Landstar Agent Troy Shasko spearheads the agency, his niece Darian Shasko, the logistics coordinator for PIT agency, recently took the lead on successfully executing an expedited load for a division of a prominent health technology company. The result was the creation of new business opportunities.

Handling Challenges with Precision

In April 2024, the Shasko team coordinated the transport of an MRI machine and its magnets from Latham, New York, to Houston, Texas. However, the shipment of sensitive medical equipment involved more than just safely and securely transporting the freight; the equipment needed to arrive within two days after pickup. The crane designated to lift the equipment to an upper level of the hospital was only available for a limited time, making timely delivery imperative.

“When it came to offloading, it couldn’t be done with a forklift or a pallet jack,” explains Troy Shasko. “It had to be completed with a specific rigging crew and crane that were approved to unload magnets at the hospital, and they were going to be there Saturday morning.”

The MRI machine was supposed to be picked up by noon on Thursday. However, loading delays caused by a third-party carrier hired by the customer meant the truck didn’t hit the road until around 5 p.m. Despite this setback, Shasko’s team, along with trusted Landstar Business Capacity Owners (BCOs) John Garbutt and Deana Johnson, worked diligently to meet the 10 a.m. delivery deadline on Saturday.

Overcoming Obstacles with Communication

According to Darian Shasko, communication was key throughout this expedited haul, especially as the agency team knew transparency was a cornerstone in building trust within the new business relationship.

Read more: LANDSTAR